Your bus is accessible to wheelchair users. In what situation can you refuse to allow them access?
- A When the designated space is occupied
- B When you're running behind schedule
- C When traffic behind you will be held up
- D When you're shortly due to take a break
Why this is the answer
It's illegal for bus and coach operators to discriminate against people with disabilities. You must always make reasonable adjustments to the way that any service is provided. This means that you must allow wheelchair users access to the designated space - unless it's already been taken by another wheelchair user.
Why the other answers don't fit
- B
- When you're running behind schedule — Running late is never a reason to refuse a passenger.
- C
- When traffic behind you will be held up — Traffic waiting behind you does not override someone's right to board.
- D
- When you're shortly due to take a break — Your break is scheduled around the service, not the other way round.
Where this comes from
- Driving Buses and Coaches — section 5
Rule numbers link to The Highway Code on gov.uk.
Where this question comes from
The question, its options and the explanation are reproduced word for word from the DVSA revision question bank under licence. The licence requires them to appear unaltered, so we cannot reword them and neither can anyone else — that is why you will meet the same wording on other sites. Everything else on this page is written by Theory Hub: the explanation of why each wrong answer is wrong, the topic guide and the revision notes.
Asked in: Lorry & Bus (LGV/PCV)
More questions on Carrying passengers
- A bus stop is blocked and you cannot get into it. What's the most important thing you should do before opening the exit door?
- A disabled person is getting on your bus. What should you do if they're having problems, but say they can manage?
- A passenger is boarding your bus. What does it mean if they're carrying a white stick with a red ring painted on it?
- A passenger using a wheelchair wants to get on your bus. When may you need to deny them access?
- How can a bus driver show care for their passengers?
- How can you avoid harsh braking?
- How can you avoid harsh braking?
- How would your bus benefit from an air suspension system?