Why should you look at passengers when you're collecting fares from them?
- A To see if they're carrying bags
- B To remove the threat of violence
- C To be courteous and polite
- D To show them you're in charge
Why this is the answer
You're a representative of your company, so showing passengers that their custom is appreciated will encourage them to travel with you again.
Why the other answers don't fit
- A
- To see if they're carrying bags — Watching for bags is not why you look at someone.
- B
- To remove the threat of violence — Eye contact does not remove a threat, and safety does not come from staring.
- D
- To show them you're in charge — Being in charge is not something you establish by looking at people.
Where this comes from
- Driving Buses and Coaches — section 5
Rule numbers link to The Highway Code on gov.uk.
Where this question comes from
The question, its options and the explanation are reproduced word for word from the DVSA revision question bank under licence. The licence requires them to appear unaltered, so we cannot reword them and neither can anyone else — that is why you will meet the same wording on other sites. Everything else on this page is written by Theory Hub: the explanation of why each wrong answer is wrong, the topic guide and the revision notes.
Asked in: Lorry & Bus (LGV/PCV)
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