When can you refuse access to a wheelchair user?
- A When the lift has stopped working
- B When the wheelchair will not fold up
- C When the heater has stopped working
- D When the wheelchair is too heavy to lift manually
Why this is the answer
You will not have failed in your statutory duties if the boarding device breaks down and there's no other means of assisting the passenger.
Why the other answers don't fit
- B
- When the wheelchair will not fold up — A wheelchair that does not fold is normal; the space is designed for it to stay as it is.
- C
- When the heater has stopped working — A broken heater is a comfort fault, not a reason to refuse anyone.
- D
- When the wheelchair is too heavy to lift manually — Nobody is expected to lift a wheelchair by hand. That is what the device is for.
Where this comes from
- Driving Buses and Coaches — section 5
Rule numbers link to The Highway Code on gov.uk.
Where this question comes from
The question, its options and the explanation are reproduced word for word from the DVSA revision question bank under licence. The licence requires them to appear unaltered, so we cannot reword them and neither can anyone else — that is why you will meet the same wording on other sites. Everything else on this page is written by Theory Hub: the explanation of why each wrong answer is wrong, the topic guide and the revision notes.
Asked in: Lorry & Bus (LGV/PCV)
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