You're driving a coach carrying elderly people. You arrive at the scene of an incident. What should you do if the emergency services have already arrived?
- A Ask your passengers to find out what's happening
- B Do not tell your passengers anything in case you upset them
- C Leave your passengers on the bus and see what's happening
- D Tell your passengers what's happening without upsetting them
Why this is the answer
At the scene of an incident, you should tell your passengers what has happened, while reassuring them that they're not in danger. Explain to them that the emergency services are dealing with it and they should remain on the coach.
Why the other answers don't fit
- A
- Ask your passengers to find out what's happening — Sending passengers to look puts them in the middle of an emergency scene.
- B
- Do not tell your passengers anything in case you upset them — Silence invents worse stories than the truth does.
- C
- Leave your passengers on the bus and see what's happening — Leaving a coach of elderly passengers alone while you go and look is not care.
Where this comes from
- Driving Buses and Coaches — section 12
Rule numbers link to The Highway Code on gov.uk.
Where this question comes from
The question, its options and the explanation are reproduced word for word from the DVSA revision question bank under licence. The licence requires them to appear unaltered, so we cannot reword them and neither can anyone else — that is why you will meet the same wording on other sites. Everything else on this page is written by Theory Hub: the explanation of why each wrong answer is wrong, the topic guide and the revision notes.
Asked in: Lorry & Bus (LGV/PCV)
More questions on Incidents, accidents and emergencies
- A passenger on your bus has stopped breathing. You help them by giving cardiopulmonary resuscitation (CPR). When should you stop doing this?
- A vehicle has rolled over and caught fire. The driver's hands and arms have been burned. How could you help the driver?
- At an incident, a casualty has stopped breathing. How could you help them?
- At an incident, a casualty is unconscious but still breathing. Why would you move them?
- At an incident, you suspect a casualty has back injuries. What's the best way to help them?
- At the scene of a crash, a casualty is in contact with live electrical cables. What should you use to break the electrical connection?
- At the scene of an incident, a person has become hysterical. How should you calm them down?
- At the scene of an incident, an injured person is lying in a busy road. What's the first thing you should do to help?