You arrive at the scene of an incident. How should you deal with someone who is hysterical?
- A Talk to them quietly and firmly
- B Let them wander off to calm down
- C Restrain them physically
- D Shout loudly to get their attention
Why this is the answer
A person who's hysterical may do things that you would not expect. Try to keep the distressed person calm and safe until the emergency services arrive.
Why the other answers don't fit
- B
- Let them wander off to calm down — Letting someone wander at a crash scene puts them in the road.
- C
- Restrain them physically — Physical restraint escalates the panic and may be an assault.
- D
- Shout loudly to get their attention — Shouting adds to the alarm rather than cutting through it.
Where this comes from
- Driving Buses and Coaches — section 12
- Driving Goods Vehicles — section 12
Rule numbers link to The Highway Code on gov.uk.
Where this question comes from
The question, its options and the explanation are reproduced word for word from the DVSA revision question bank under licence. The licence requires them to appear unaltered, so we cannot reword them and neither can anyone else — that is why you will meet the same wording on other sites. Everything else on this page is written by Theory Hub: the explanation of why each wrong answer is wrong, the topic guide and the revision notes.
Asked in: Lorry & Bus (LGV/PCV)
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